IT support is a really interesting area to work in, and is a broad field with a lot of different roles that mean it has something to offer people with all sorts of different skill sets and aspirations. Because there is a considerable skills gap in IT in many countries around the world, a career in IT support and the associated fields can mean you can always find work, and can travel if you want to. Here are some of the different areas you could potentially work in:Customer Tech SupportWhen many people think of tech support, they imagine someone answering phones all day and making sure customers have everything plugged in and have tried "turning it off and on again" - this last bit is probably due to the IT Crowd. While there is some degree of this in first line support, it is also very much about investigating problems and solving them. Customer tech support roles are usually customer facing, but after the first line of support there are whole teams of administrators, developers, engineers and network specialists who take the problems customers phone in with after these initial steps have been checked off. Customer tech support representatives manage the customer's expectations about when things will be fixed and report back to them with the good news once the problem is resolved. They are the voice of the company so to speak.System AdministratorsSystem administrators fill another important IT support role. They are in charge of the access rights for different systems, email accounts and file structures. When people have issues getting in to things like password protected files, accounts and applications, or when groups for these kind of things need to be changed, technical support will usually raise a call with a system administration (or "sys admin") team, who will carry out what needs to be done. Sys admins usually have access to just about everything, so it is considered a very high trust role in most companies. Network EngineersNetwork engineers deal with issues around wireless and wired networks and things like voice over IP telephony systems. Customer issues are often reported to them through helpdesks and therefore through tech support reps, and they then investigate and resolve networking issues. The network engineering team then report back through the helpdesk ticketing system so the customer can be advised of the outcome and resolution of their original issue.